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See what our guests say about us

4.8 out of 5.0 average rating
based on 25 reviews
Sort by
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Would add that the food available in the restaurant & bar was excellent
What did you not like about your stay in the property or location?
The lift is a period piece and my partner found it very claustrophobic to use
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
We had arranged a client dinner with guest speaker, no overnight stay. Overall, the experience was enjoyable. The communication in the run up to the event was very good and the venue is a nice space for a drinks reception, and venue size and setting for a small client event in the private room. Restaurant food on the evening area was very nice . Overall , the service was good and it was an enjoyable evening in. a nice intimate space.
What did you not like about your stay in the property or location?
Service timing could have been a bit quicker at times as event coordinators felt the need to ask staff to top up drinks at times and bring out mains - some additional coordination around this or possibly extra staff on the evening would have helped, as the main restaurant also seemed full
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The whole experience was great
What did you not like about your stay in the property or location?
No black pudding at breakfast. A very very very minor point.
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Room and bathroom very clean and reasonable size. Food in Restaurant good.
What did you not like about your stay in the property or location?
The bed! Bed was smaller than expected (did request King Sized at time of booking). Quilt on bed too small for the bed and mattress uncomfortable.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
The friendliness of all the staff.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
I enjoyed my stay at the Regency. The staff was excellent, helpful and friendly. The room was lovely with a sea view. The hotel was central to shopping center, electric trams, horse trams. The breakfasts were amazing!
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
I loved the breakfasts and having dinner in the French Restaurant. The staf was so friendly and hepful.
4.6
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
What a special place The Regency is. The restaurant staff are a stand-out and put so much effort into engaging with guests and providing high-quality meals. Well done each and every one. We also loved the lift, which made us smile each time we used it. The parking is just brilliant as we were able to park easily on the Promenade whenever we wanted a space. Room 105 was our home from home and we would recommend highly it - the view across Douglas Bay and the sound of the Horse Tram as it passed were real highlights.
What did you not like about your stay in the property or location?
Just the pea-shoots - Jack will understand.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Efficient friendly service , very nice hotel
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The room staff food and location
What did you not like about your stay in the property or location?
Need coat hooks in the room to hang wet coats The front right hand window leaks had to put a towel on the window sill
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.2
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
All good
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Beautiful room and fantastic food .Lovely hotel and nice and warm .Loved the decor
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Excellent meals.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Very nice hotel, well presented rom, friendly staff. Nice breakfast.
What did you not like about your stay in the property or location?
I refused to use the lift because it looked like it belonged in a museum!
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
This is a lovely traditional hotel and the decor is very welcoming. The rooms are clean and bright with water, biscuits and hot drinks. Lots of shampoo and body wash in the bathroom. The food in the restaurant is amazing as are the staff. We will definitely be staying again.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We absolutely loved are stay, the service was amazing. The hotel is beautiful. We were kept awake from 4am as the room above us were very heavy footed. Apart from that it was excellent..
What did you not like about your stay in the property or location?
We were kept awake from 4am as the room above us was very heavy footed which was so lond in our room, Also we had some one trying to get into our room at 1am in the morning, obviously the wrong room.
4.2
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
3
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
The professionalism and friendliness of the team at the Regency. The excellent meal in the Restaurant on the Friday night. The relaxed vibe in the Regency.
What did you not like about your stay in the property or location?
There were no negatives.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
a bedroom on the front Thank you !
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Excellent as usual.
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Comfortable and relaxing. Lovely food
What did you not like about your stay in the property or location?
Got extremely hot in the room at one point in the early hours but settled back down. The ligh fitting in the room is a little odd and out of character for the room

Contact

Address

Queens Promenade,
Douglas,
Isle of Man,
IM2 4NN

Phone

01624 680680

Email

mail@regency.im

Location

Call Us

01624 680680

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