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See what our guests say about us

4.9 out of 5.0 average rating
based on 25 reviews
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5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We just loved our stay at the Regency Hotel. The room was bright and airy with great sea views. It was comfortable, well appointed and spotlessly clean.
What did you not like about your stay in the property or location?
Loved the room and the location. Dinner at L’Experience and breakfast in the morning were very good. All of the staff we met were really friendly, welcoming and very efficient.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
I thought the location was great, nice clean hotel, very friendly staff and a good breakfast we’ll done
What did you not like about your stay in the property or location?
I was a little disapointed with the milk in my room as I attempted to make two cups of tea and both failed as the milk had gone off. This was put right by the room maid but a suggestion might be to put the milk in the room fridge and alert guests to where it is .
5
How would you rate your stay?
5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
I liked it very much
What did you not like about your stay in the property or location?
There is nothing to complain about !
4.4
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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3
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Nice and relaxed atmosphere Helpful and accommodating when needed
What did you not like about your stay in the property or location?
Room 305, on a worm night, the room can get rather hot, may be a fan in the room would help with this.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
I loved the old-world Art Deco feel about the hotel, My room was lovely, spacious, clean and with first class toiletries. It was great to get water everyday too. The staff were very professional, friendly and helpful. Overall I was very pleased with my stay.
What did you not like about your stay in the property or location?
The times for breakfast were far too early. I would have had breakfast if the time was a little later. 10.30 would have been perfect, but I might have even gone for breakfast at 10. I like to have a brunch rather than a breakfast. I am sorry there was no bar menu at lunchtime either. Sandwiches don't really fit the bill for lunch. However the times for breakfast, lunch and dinner across the island were very rigid in many places and I was surprised I couldn't get a hot meal between 7am and 9pm all day every day. A kitchen being "shut" was something I found a wee bit irksome in the Isle of Man.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We had a very quiet doubleto the backyard of the hotel during TT race week. We liked the bathroom and also the staff. All are very friendly and helpful. The restaurant is amazing.
What did you not like about your stay in the property or location?
We would prefer a shower instead of a bath tube. The choice of beer at the bar could be better. Just Heineken we served as a Draft beer. :-(
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The Regency is a beautiful hotel which combines modern facilities with old-style charm and elegance – lovely wooden panelling, stained glass and a marvellous old 'cage' lift. The staff and food were also wonderful, as was our seafront room. It was our first trip to the Isle of Man, but we'll certainly stay at the Regency again if we return! (A bonus was that we could get iPlayer on the TV.)
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The hotel was wonderful and staff were very friendly and professional. Rooms were tastefully decorated and very clean and the restaurant was excellent
What did you not like about your stay in the property or location?
Service at breakfast could be improved with things coming out in wrong order, although that did not overly bother us
4.8
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The hotel is away from hustle and bustle of the town centre and in a relaxing environment. The bus stop is by the main door and it is quite easy to get to popular tourist destinations.
What did you not like about your stay in the property or location?
I was not overly enamoured with the breakfast. The evening meal options were limited.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Spoke to Ciaran he was very happy with his stay at The Regency.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Large bedroom with a fine view.
What did you not like about your stay in the property or location?
Only having an excellent vegetarian menu on demand, without a mention of it. After our first meal we thought we would have to eat elsewhere. You are the only restaurant which has a physically separate meat and vegetarian menus. If you insist on having both, both should be given to guests. Self service at breakfast or cereals and juice would be a big step forward. It seems that your serial offer comes from Kellogg’s cornflakes which compares very unfavourably with some standard of hotels that also provide extra nuts, etc. The coffee is poor. Each person should be given a cafeteria with freshly made coffee.
4.2
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Good location close enough to the town but far enough away to not be near all of the bars and noise. We always stay at the regency when we visit the island and we think it’s a great place to stay The staff are always helpful and friendly.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Having spoke to Andre - as a family they thoroughly enjoyed their stay at The Regency - having a hire car it was easy to park they were made to feel very welcome.
What did you not like about your stay in the property or location?
N/A
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The staff always remember our Group of guests, the personal touch is very much appreciated
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Clean comfortable bedrooms. Friendly,helpful staff. Good location.
What did you not like about your stay in the property or location?
Small criticism. - needed large bath towel ! Breakfast was just ok but could definitely be improved. It seemed to be different every day! Depending the chef?
4.4
How would you rate your stay?
5
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Standort / Location A general good feeling as guest.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Everything was wonderful. We loved our room. We especially liked and appreciated everyone we came in contact with in the hotel. The restaurant was wonderful, but we spent many evenings having a drink in the bar and ordering something light. Kudos to Jack. He was so friendly and professional. He will have a great future. This was our second stay in this wonderful hotel, and we’ll stay there again if and when we come back to the IOM. Thank you for everything!!!
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.4
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The location, furnishings, character and atmosphere are wonderful. All staff are super friendly, very efficient and professional at all times. Always a thoroughly enjoyable stay.
What did you not like about your stay in the property or location?
Leaving!
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
excellent, friendly and professional service in a central, sea front location. tasteful decor througout and clean, generous sized rooms.
What did you not like about your stay in the property or location?
nothing

Contact

Address

Queens Promenade,
Douglas,
Isle of Man,
IM2 4NN

Phone

01624 680680

Email

mail@regency.im

Location

Call Us

01624 680680

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